Privacy
The Lucky Printer Co. LLC, Massachusetts. Last updated November 11, 2026.
What we collect
- Your email address, when you ask for a quote or order.
- Your name and shipping address, when you order.
- The files you upload and the measurements and slicing results made from them.
- Your IP address, only as a salted hash (a one-way fingerprint we cannot turn back into the address), to limit abuse such as automated quote requests.
Why
- To quote, review, print and ship your order, and to email you about it.
- To prevent abuse of the instant quote service.
- To keep the records the law requires for sales and taxes.
How long we keep it
- Files are deleted 14 days after upload if they are not ordered (2 days if the quote was never sent for pricing), and 60 days after an order is decided. Working copies on our print farm's computer are deleted about 60 days after the quote.
- For quotes that were never ordered, your email address is kept for 180 days and then removed.
- Order records with your name, email address and shipping address are kept for 180 days; after that only the state is kept for tax records.
- Emails we send are deleted from our system 30 days after sending.
Payments
Card payments are handled by Stripe. We never see or store your card number. Stripe's privacy policy applies to the payment.
What we don't do
- We do not sell or rent your data.
- We do not show ads and use no tracking or analytics scripts.
- We set no cookies for customers. Your browser keeps your recent quote links in its local storage on your device; you can clear it at any time.
Contact
Questions, or want your data deleted sooner? Email lucky@theluckyprinter.com.